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F R E Q U E N T L Y  A S K E D  Q U E S T I O N S 

"How much is shipping?"

$15.00 for return delivery ($7.50 each way)

Each order is shipped using an overnight delivery service to you via CourierPost, and also includes an overnight courier bag for you to return the garment back to us. Could it be any more simple?!

Please note there is an additional $5 fee for last-minute orders for Saturday delivery (please only select this if you are placing your order after 3pm Wednesday the same week of your event!), and deliveries to rural addresses.


“Am I able to pick up my order?”



  • Pick ups are available from my address in Westmere! Just select “Pick up  - Westmere (Auckland)” at the check-out when making your booking.
  • Please contact us at after placing your order to arrange a time for pick up. Please note that you are only able to pick up the garment during the week of your event, and pick up times will vary due to our availability for that week :) However we are very flexible, and will aim to arrange a time to suit us both.


  • Please return the garment to the same address that you picked up from, no later than Tuesday 10am.


When will my rental arrive?”

  • We try to get all garments to their renters at least 1-2 days before your event. However once the garment has been handed over to the courier, the delivery is out of our control. Once the tracking number has been provided, it is up to you to call NZ Post (0800 COURIER) to arrange an expedited delivery if there has been a transit delay/incorrect sort/any postal issue. If you notice a delay - please email us ( and we will assist you as much as possible, but we do not provide refunds if you were simply ignorant to a postal delay.


“Can I try this garment on?”

Please note that we are now purely online based and no longer take try on appointments. However, we are happy to provide further details regarding style and fit via email at We have tried our best to provide accurate photos of the garment on, and sizing details within the listing, to replace the need for try appointments.


"Do you post for try on's..?"

Unfortunately we do not offer postal try on's under any circumstance.


"Is this item available on this date..?"

  • To check the availability of any item, simply go into the product page for the item you are wanting to book and check the calendar for availability and to book. If the date is blacked out and you cannot select it, this means the item is booked. If you can select the date and continue to check out, this means it's available for you to book. 


"Help my dress is crinkled!"

  • Firstly - do NOT iron the garment! It is completely normal for our silk garments to arrive crinkled due to the sizing restrictions of NZ Post bags. We recommend using a steamer if you own one, or to simply hang the garment up in the bathroom while taking a hot shower. Both methods will instantly uncrease the dress! Woohoo!

“Do I have to clean it before returning?”

  • No, all cleaning and dry cleaning is taken care of by us and standard cleaning is included in the cost of your rental. All you have to do is pop it in your return bag and post it back to us the day after your event and the rest is taken care of. 

Please note: anything including but not limited to: stains, rips, tears, stretching, pulling, will incur an extra cost on top of the rental fee. If the garment is unable to be repaired to the original condition, it will need to be replaced at your expense. Renting an item through our website means that you agree to cover the cost of repairing any damage, or replacing any item, that you have rented.   


"Do you do extended rentals? Can I take this item on holiday?"

  • Yes, however only on certain garments. Certain terms and conditions apply to this, and pricing will change based on the length of your holiday and certain assurances. For more information on extended rentals please email us (


“What happens if I don’t wear the garment or it doesn’t fit? Will I get a REFUND?”

  • If for any reason you do not end up wearing the garment you hired, you will not receive a refund. If it does not fit you will not receive a refund either, but you may be able to receive a store credit if you send it back on the same day (please see next question!). We are happy to offer measurements of garments, size guidance and photos where possible.

    For more information regarding refunds, please browse our Hire Policy

"If I don't wear the garment or it doesn't fit, can I exchange the item or get a STORE CREDIT?"

  • Store credits vary on a case by case basis. If you received the item and contacted us ( immediately upon delivery stating you would like to exchange this item, it is more than likely possible, you will be liable for an extra courier fee and will need to drop the current rental at your local post shop in the provided pre-paid courier bag on the same day, in exchange for a store credit minus courier fees. 

Please note - this is in most cases, and does not in any way mean that this will also apply to every case applicable. 


 "I booked this garment however, am no longer attending the event, am I able to get a store credit?" 

  • Store credits in this instance vary on a case by case basis, usually depending on how much notice you have given us. Please send us an email at thehiresociety@gmail to discuss this. We do not offer refunds in this circumstance.

  • Please note that all store credits expire 1 year after the date of issue.


"Do you post to Australia?"

  • Unfortunately we do not post internationally at this time.


1) Select

Browse through our wide range of designer dresses. Once you have found the perfect dress for your event, use the calendar to select the date you will be wearing the garment. Add the garment to your cart to continue with the booking.

2) Book

Book the garment using your preferred payment method at checkout.

Your booking is confirmed when you successfully checkout and you will receive an order confirmation number via email - leave the rest up to us!

3) Wear

We will ship the garment to you using our overnight courier service, and you will receiving a tracking number via email once posted. Our customers usually receive the garment 1-3 business days prior to their event.

Most of all - enjoy wearing the dress and have a great time at your event!

Make sure you get a snap and send it through to us to repost on our instagram - @hiresocietynz

4) Return

After your event, all you need to do is return your item back to us the following business day. Simply place the garment inside the pre-paid return satchel included in your order, and hand it over the counter at your nearest New Zealand Post Office. Please do NOT return using the drop boxes or letterboxes outside the store as this will delay the return.

Find your closest NZ Post store